Returns & Exchanges
At ROKA, we stand behind our high-performance gear with a 30-day trial period to ensure your equipment meets the demands of your training and racing. If you are not completely satisfied, we offer easy returns and exchanges on all eligible multisport products.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid shipping label and print it directly from your browser or via the confirmation email.
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags and protective cases are included to qualify for a full refund.
Ship and Track
Drop off your package at any authorized carrier location; once received and inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing