Frequently Asked Questions
Everything you need to know about our high-performance gear.
How do I determine the right size for a wetsuit or trisuit?
We provide a comprehensive size chart based on height and weight. If you are between sizes, we recommend sizing up for comfort or sizing down for a more competitive, compressive fit.
What is your return policy for performance eyewear?
We offer a 30-day trial period on all eyewear. If you are not completely satisfied with the fit or clarity, you can return them for a full refund, provided they are in like-new condition.
How long does shipping take for international orders?
International orders typically arrive within 7-14 business days. Please note that customs processing times can vary depending on your specific country.
Do you offer a warranty on your products?
Yes, all ROKA products are covered by a limited two-year warranty against manufacturing defects in materials and workmanship.
How should I care for my technical apparel to ensure longevity?
To preserve the technical fibers and coatings, we recommend rinsing in fresh water after use, hand washing with mild soap, and hanging to dry out of direct sunlight.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, changes or cancellations can only be made within 30 minutes of order placement.